What We Collect and Why We Use It
We collect the information you provide when creating your account — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each transaction log is stored to process withdrawals correctly and to detect any unauthorised activity on your wallet.
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We also collect device data — the browser type, operating system, and session timestamps — to keep your account secure across mobile and desktop access. If you contact our support team, that conversation is stored so we can track your query from start to resolution. We
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do not sell your personal data to third parties for marketing. Data shared with payment processors like bKash, Nagad, or Rocket is limited strictly to what those processors need to complete your transaction. We may share data with regulatory bodies where required under applicable law, but
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only to the extent demanded. Retention periods vary by data type: account identity records are held for as long as your account remains open plus a standard period after closure; transaction records follow applicable financial retention requirements. You can request a summary of the data we
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hold on you at any time through our support channel. Availability of our platform and any data rights exercised through it depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.